2003.06.23

Good Experience has started something called This Is Broken, which looks at things which are, well, broken. From poorly designed web site to confusing signs, things that just plain don’t work right.

The gas station near my house got new pumps recently, and after using it once, I was able to determine a good number of usability issues that needed addressing. Don’t the companies who design and build these things do any user testing?

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