Yesterday I got a text message on my phone from Cingular telling me the email address associated with the phone was changing from a @mobile.att.net to a @mmode.com address. As you might know, Cingular assimilated AT&T Wireless a while back. In fact, after April 26th, 2005 that link to attwireless.com will probably redirect to cingular.com I also noticed that today my phone now displays CINGULAR where it used to say AT&T. Though the startup screen still shows the AT&T logo. The debug menu displays CINGULAR as well.
I also got a text message regarding replenishing my account. (This phone is a prepaid model.) When logging into your account at the Cingular site the first time, it let’s you know that it might take a few minutes. (Do they have an old 386 running Linux talking to an AS/400 or something?) You do get to look at a nice flash animation of the Cingular logo jumping up and down while waiting… Well, after a few minutes I was told that the number I entered was “not found in their records” so I might have to wait another week or two for AT&T Wireless to ship all those records over to Cingular…
Anyway, we just wanted to welcome our new Cingular Overlords…







One of my earliest posts to my weblog was about my own trials and tribulations as a Cingular customer.
I’m counting the days (326!) until my contract expires and I can move on to something else. I can’t say enough bad things about Cingular.
But who will you move to? I mean, they all suck right? A friend of mine says Sprint sucks out where we live, and I live in a T-Mobile dead zone… I won’t use U.S. Cellular… urgh…
I really haven’t had any problems with my Cingular service, but oh boy, does their customer service website SUCK! Use it as sparingly as you can, seriously. It often takes a while to log in, only to make you re-login a few mouse clicks later for some odd reason.
It’s the old rule, a company can’t provide quality service in all areas of business. Good reception == lousy support. Good customer service == no reception when/where you need it. Can’t win…
AT&T as a brand name is pretty much gone. There’s a great graphic in the latest (paper) Wired tracing AT&T from breakup to assimilation.
I think Cingular are still on VAXen. Either that or “Cingular” describes how many servers they have.
Hey, don’t knock the VAXen! I trusted them a lot more than the NT servers at my old place of employment…