Dear Charter… you still suck.

I guess it’s good that you upgraded your system but…

I try to log in, no good. I try to have you send me my password, no good. I try again, no good. I try the “live chat” support but it has been very busy and is currently unavailable, and it is a Saturday, and I should make a phone call. Right? I fill out a form complaining about your site and service, and after I submit it, I finally get the email that says I have a new password, good. I log in, good. I try to change my password, but you balk and say it must be at least 8 characters, even though the one you sent me is less that 8 characters. I then get another email, with another password, so I’m guessing you’ve given me a new one, I know most systems use some sort of URL with a hash value to actually change your password, but not you guys! I try to click on a link and it opens a new window, so I close it and attempt to open it in a new tab, but that fails because you are not using real links, but freaking’ Javascript pseudo-links, so much for accessiblity eh?

I’m guessing I may do the same thing next month when I want to pay my bill again. So if you get a chance, you know, you might want to make it easier for me to give you my money. Just a thought…

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