I’ve not really had any experience with Road Runner tech support, but my cousin called me the other day and said she spent 30+ minutes on the phone with them trying to fix a connectivity issues, and they finally gave up, and told her the problem was with her computer.
But they forgot two things: She owns a Mac, and she knows me…
She said that she could get to web sites by typing in the IP address, but not the domain name. Figure it out yet? I had her open the Network Preferences, type in the DNS Servers I got from OpenDNS, and she was up and running.
I think our call lasted less that 2 minutes. Obviously I should be in the tech support business…