I’ve long been a proponent of wikis as knowledge bases within organizations. Since I discovered WikiWikiWeb in 2000, I was struck by the power and simplicity of wikis. (This was a year before the launch of Wikipedia, and many years before most people had even heard of Wikipedia!)
The first wiki I launched for a company started small, and eventually grew into a tool the Interactive department used for crucial information used by the staff. Some people believe that keeping data locked up within their own notes—or worse, just inside their own brains—creates job security. If no one else knows how something works, you become invaluable. My argument goes the opposite way, that creating a wiki and sharing all the knowledge shows your commitment to the health and well being of an organization.
During a job interview in 2006 I mentioned how I left behind a 200+ page wiki at my previous position, and without a doubt, that was the one thing that brought up the most questions from my interviewer. (The position wasn’t right for me, but I always secretly hoped they launched an internal wiki.)
Inc Magazine has a nice article titled A Micromanager’s Guide to Trust, with this great bit:
At Staff.com, Martin came up with a novel solution: He created a wiki that describes how to handle some 500 operational issues.
While I’m sometimes a bit too busy to do all the wiki maintenance I’d like to do, the Milwaukee Makerspace wiki has grown to become the operational manual for the organization. This is even more important when you realize that each year a new group of leaders is elected to the Board of Directors. And since the group is a “club” and not an “employer” people are free to leave when they want. (Meaning, there’s no firing or laying people off, but we do have to deal with people who just “disappear” sometimes.)
To me, this all goes back to the original idea of why I find/found the Internet so interesting. It’s about sharing information, openly and freely, with others. It’s about storing knowledge and having it easily retrievable. Wikis accomplish these things, and for that, I am mighty grateful.
(Oh, and my favorite wiki for the past fear years has been DokuWiki. Check if out if you need to implement a wiki for your organization.)