I recently got a bill from a company for 0.31 cents. This is bureacracy at it’s finest…
Consider the costs involved with sending me a bill for 0.31 cents. There is the cost of postage, the cost of the paper, the time it took someone to review it – wait – I wonder if anyone did review it, not to mention the costs to me, as I now have to spend 0.37 cents to put a stamp on an envelope, and use a paper check, and spend my time dealing with it… I suppose if this whole process had been electronic it would have made more sense, what with micropayments and all, but still, even the processing power to deal with all of this probably costs more that 0.31 cents and could have been put to better use…
I mentioned “someone” above, in the thought that perhaps some human was involved in this whole equation… Doubtful eh? And even if there was a human involved, they’d just be following business rules, but would it not perhaps make sense to add something into your business rules that says that if a bill is under a certain amount just forget about it, or if it’s a recurring bill, add it on to the next or, let this one slide, whatever… It’ll never happen you say? Sure it will. It already does. The “take a penny, leave a penny” thing on the counter at the store serves this exact purpose. It keeps things moving, it prevents the wasting of time by customers who dig and dig for that penny they just know they have somewhere, and it allows the store to grab that penny when you don’t have it so they can save the time it would take to give you 0.99 cents in change. This works. It works because in a store they realize that keeping people waiting in line is not worth a penny.
So the next time you’re working on some system that does ridiculous things, consider suggesting that it take the smart approach and not be some dumb computer system that sends out bills for 0.31 cents.
